IT Service Design Manager

Salary: £53,412 – £58,418 per annum, with further salary progression available subject to performance in role
Bonus: Up to 10% base salary per annum based on achievement of company targets and personal performance.
Location: Warrington or West Cumbria, with flexible working options available

Blend personal growth and professional development with purposeful work

At Sellafield Ltd, we are harnessing our expertise; bringing together world-class skills and innovative technology to solve complex nuclear, infrastructure, and engineering challenges. By joining Sellafield Ltd, you join an amazing team of people, from all walks of life, where you can thrive in a connected, considerate culture of innovation, collaboration, and community; and play a significant part in the UK’s sustainable nuclear future.

The challenges we face are amongst the most complex anywhere in the world. We are using advanced technologies to shape, create and advance the world’s nuclear decommissioning knowledge and capability. That’s why our work is driven by people with a passion for problem-solving and innovation.

About the role

The main purpose of the IT Service Design Manager is to define and maintain overall IT service architecture of all IT services across Sellafield Ltd, bridging the gap between technical architecture provision and the end user community consuming the services.

The IT Service Design Manager is responsible for the end-to-end design of Service Models for all proposed and live services, as well as IT Service Catalogue and IT Service Portfolio Management. The role has a dual function – both to proactively define standard/reusable service design/models and to provide support to projects to develop complex/bespoke service designs, in a multi-supply chain environment.

This is a great opportunity to be part of an emerging function within Sellafield’s IT community, and a real chance to make a difference to ensure Sellafield’s IT is a key enabler to the success of the mission.

Key responsibilities:
• Support the evaluation of 3rd party supplier bids and proposals from a service perspective (for example, compatibility of proposed service model with the ITSM service strategy, use of ITSM tooling, design of SLAs & KPIs).
• Provide subject matter expertise on Service Design into the Solution Design process by translating business visions, goals, objectives and high-level requirements into Service Designs and Service Models (including Service Level / KPI Design).
• Contribute to the formulation of IT service strategy.
• Proactively engage with business and technology stakeholders to understand Sellafield strategies, and how they will influence demand for live services.
• Undertaking regular reviews of all associated IT service architecture policies, standards, processes, and frameworks, to evaluate any changes required due to changes in strategic direction, suppliers, tools, and automation/innovations.
• Leads on proactively developing and maintaining all IT Service Designs and service models
• Supports projects by providing advice and guidance on appropriate standard service designs to utilise.
• Maintain the IT Service Catalogue, including Business (Customer facing) and Supporting (IT facing) Services.
• Provide IT Service Portfolio Management to support defining new/changed services and coordinating approvals and regular reviews of the IT Service Catalogue & Portfolio with relevant stakeholders.

Your skills and qualifications

• ITIL Service Management Foundation qualified.
• Subject Matter Expertise in IT Service Design Management.
• Knowledge of the capabilities of hardware and software used in the designs of solutions, including their capacity, availability, and typical, realistic SLAs and support models.
• An understanding of the service lifecycle including concept through to sourcing, design, build, test, deployment, operation and retirement.
• Strong stakeholder communication and influencing skills.
• Ability to clearly explain problems to both a technical and non-technical audience.
• Good analytical skills with the ability to identify trends and patterns.

Desirable:
• Prior experience working within a SIAM / multi-supplier ecosystem.
• Understanding of Sellafield’s business, application, information and technology architecture strategy, standards, and principles.
• Prior Service Design/Architecture experience.
• ITIL Service Management intermediate or higher qualifications (e.g., ITIL V3/4 Expert or ITIL4 Managing Professional or Strategic Leader).
• Project Management qualifications – for example APM, PRINCE2.
• Experience with Digital projects and Agile fundamentals.

Why us?

At Sellafield Ltd, we are committed to supporting our employees in fulfilling their potential. With 100 years of work in front of us, we offer comprehensive training and development opportunities, enabling you to feel inspired in your role. Whatever area you join us in, you’ll find a genuinely exciting and rewarding career.

Making sure our employees feel supported is important to us. Therefore, to help you get the most out of life in and outside of work, we also offer a range of employee benefits:

• Be a part of Sellafield’s 100 year mission.
• An attractive defined contribution pension scheme – the company will match up to 13.5% for a 7% employee contribution!
• You will be eligible to take part in an Annual Incentive Scheme, which provides a bonus payment up to 15% base salary per annum based on achievement of Company targets and personal performance rating as discussed with line management.
• 30 days annual leave + bank holidays. Plus, the ability to purchase an extra 2.5 days per year.
• The ability to carry over 10 days annual leave each financial year.
• Paid Sick Leave.
• Family Friendly Policies – Visit our Rewards & Benefits page to read more.
• Cycle to Work Scheme.
• Lifestyle Benefits sasra.co.uk
• Learning & Development Opportunities https://careers.sellafieldsite.co.uk/work-with-us/learning-and-development/
• Reward & Recognition Policies.
• Welfare & Employee Assistance Programme.
• Free Aviva Health App & Annual Health Check.
• MyDiscounts – Employee Savings & Discounts.
• MyBenefits – A Charity Giving Scheme.
• Many, many more! Click this link to visit our Rewards & Benefits page: https://careers.sellafieldsite.co.uk/work-with-us/rewards-and-benefits

Sellafield Ltd is a unique place to grow your career, offering a remarkable blend of role variety, job security, personal growth, professional development, and truly significant work. This is your opportunity to tackle some of the biggest challenges in the nuclear, infrastructural and engineering worlds and create a clean and safe environment for generations to come. Explore Sellafield Ltd today.