Vacancy Details

Service Transition Analyst

Job number: SP04230
Profession: IT & Information Services
Location: Sellafield or Risley
Contract type: Permanent contract
Salary: £42,541
Posting date: 29/05/2022
Closing date: 27/06/2022
Job Description

The Service Transition Analyst is responsible for the IT Service Management aspects of Service Transition, for changes delivered through tasks and small projects. They ensure that the solutions for new and changing IT services are secure, resilient, supportable and measurable. Once transition has begun, they monitor, measure, report and communicate all implemented activities and ensure that Project teams deliver the agreed Service Acceptance Criteria. The Service Transition Analyst will also support the Service Transition Managers when required.

Information Services Organisation (ISO) role is to effectively connect our people, organisations, information and systems to enable effective business operations and ensure that we help deliver the Sellafield mission of creating a clean and safe secure environment for future generations. We are looking for individuals who are passionate about making a difference, redefining innovation, unconventional thinking and embracing change.

As a department, ISO is continuing to grow in size to meet the future demands of the business.

Over the next couple of years, how we deliver will change. The agile environment we are building means each person works in a place and way that works for them, but the environment is fluid enough to allow agility and responsiveness.

Principal Accountabilities

• Update and maintain the Service Transition Workbook.​
• Ensure that Project/Task Managers plan and execute the agreed IT Service Design & Transition activities and criteria.​
• Provide support and guidance for Project/Task Managers throughout the delivery lifecycle.
• Support Service Transition Checkpoint (STC) Meetings.​
• Support transition activities for a portfolio of projects
• Operate the process throughout the change lifecycle, from initiation through to early life support
• Understand the scope of the change(s) and identifying the impact to IT Services and Operations
• Plan and execute transition activities in line with the process and the agreed timescales
• Provide assurance that transition activities and outputs are fit for purpose
• Define and agree IT service requirements and service acceptance criteria
• Review Task and project deliverables e.g. solution designs, test and implementation plans
• Manage and track the status of service acceptance criteria and operational readiness
• Report and escalate as necessary, on the progress and quality of transition activities
• Ensure that any operational issues and risks are documented and either mitigated or accepted
• Make a recommendation regarding the decision to deploy into production
• Participate in post-implementation reviews and lessons learned activities
• Report on metrics and providing management information to IT Service Management Board
• Develop relationships and working collaboratively with Business and IT stakeholders
• Monitor the performance of IT Service Provider(s) against contracted service levels
• Interface with other ITIL processes

To thrive in the role you will have:

• Experience of team management
• Experience of Service Management Toolsets
• Good communication skills with the ability to inform others using technical knowledge
• Good analytical skills with the ability to identify trends and patterns
• Computer literate, including a good working knowledge of relevant computer software
For a full job description please contact [email protected]

Desirable Skills

• ITIL V3/4 Foundation Certificate desirable or the ability to work towards ITIL qualifications

Additional Information

Salary: £42,541
Closing Date: 27/6/22

In promoting equal opportunities, Sellafield Ltd welcomes applications from all sections of the community. We select people according to their abilities and our needs. You are advised to regularly check your emails (including any junk mail/spam folders) for correspondence related to this post, including assessment or interview invitations and any other type of correspondence relating to your application. In the event of a high number of responses to any advert, Sellafield Ltd reserves the right to close the advert early. As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum essential skills for the vacancy. You will be able to declare a disability when completing our application form.

We are committed to creating an environment in which people grow, develop and perform at their best. to learn more about our rewards and benefits, manifesto, learning and development opportunities please visit

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