Job Description

We’re looking for an experienced Advice & Case Coaching Manager to lead our specialist HR team responsible for advising and supporting employee related cases, providing expert advice, and ensuring the consistent application of employment policies and practices.

This is a key role combining expertise in employment law and case management with strong people leadership and operational excellence skills in a highly unionised environment. The role works closely with stakeholders across the business to ensure employee concerns, conduct matters, workplace disputes, and policy-related issues are managed fairly, consistently, and in line with legal and regulatory requirements. The role holder will make a key contribution to helping re-shape the delivery of our HR services and to our continuous improvement programme.

Principal Accountabilities

• Lead the end-to-end management and oversight of formal employee relations cases, ensuring timely, fair and compliant outcomes, providing expert guidance and support to a team of Case Coaches, Advisors and Specialists.
• Ensure consistent interpretation and application of employment policies, procedures, governance standards and employment legislation, supporting the resolution of complex and sensitive employee relations matters while mitigating risk.
• Build strong relationships with HR Business Partners, Employee Relations, Legal, Ethics & Compliance teams, line managers and Trade Union representatives.
• Lead, coach and develop a high-performing team, ensuring capability, engagement and effective performance management, managing team capacity, workload and resources to deliver to service standards.
• Use data and insight to identify trends, risks and improvement opportunities, providing meaningful reporting to senior leaders.
• Drive continuous improvement initiatives that enhance service, compliance, consistency and employee experience.

Essential Skills

• CIPD Level 5 Associate Diploma (or equivalent experience) with CIPD Associate Accreditation, or willingness to work towards this.
• Experience managing employee cases with a working knowledge of employment law, and applying employment legislation and company policies and procedures.
• Experience leading and developing people and teams.
• Excellent organisational skills with the ability to manage competing priorities and workloads.
• Strong analytical, problem-solving and decision-making capability with experience analysing data and providing management information and insights.
• Ability to handle highly confidential and sensitive matters with professionalism and integrity.
• Demonstrable experience working collaboratively to identify issues and implement practical solutions.

Desirable Skills

• Previous line management experience.
• Experience in resource planning, workload management and service delivery management.
• Experience establishing and monitoring service levels, KPIs or operational performance measures.

Additional Information

• Open VN
• Number of Vacancies: 1
• Contact/s: Louise Firby

The interviews for this vacancy are expected to take place from the 2nd December 2026.

ASW’s may have the right to apply for internal Sellafield Ltd vacancies. Please note if you are an Agency Supplied Worker you are required to attach evidence of all qualifications obtained to support your application. We require a minimum of A*-C (9-4) GCSE in English Language, Maths & Science/IT or equivalent / higher qualification.

Contracted Supply Workers (CSWs) are not eligible to apply to internal vacancies. CSWs are welcome to apply to external vacancies advertised on our external vacancies board.

If you choose to apply for this role and your application is shortlisted by the hiring manager, you will be invited to a competency based interview. The competencies will be issued once invited to interview.

Please see link to the competency framework for further information:
https://slportal.ssa-intra.net/pub/SC001/00027/Competency%20Framework/Forms/AllItems.aspx

If your technical competency is not in the above framework, please refer to the profession’s share point page for further information.

During the interview, you will also be expected to give a 15 minute presentation.
Presentation Title:
Building a High-Performing Advice and Case Coaching Service: Delivering Consistency, Capability and Confidence.

Brief:
As the newly appointed HR Advice and Case Coaching Manager, outline your vision and approach for creating a high-performing service that supports business priorities while delivering a high-quality employee and manager experience. Your presentation should address:
1. Develop a plan to improve the current service provision, aligning delivery to Enterprise priorities, with a particular focus on enhancing absence management outcomes.
2. Consider the future operating landscape, identifying potential opportunities, risks and emerging trends that may impact the Advice and Case Coaching service, and how you would position the team to respond effectively.
3. Demonstrate how you would lead and embed change, including the leadership behaviours, stakeholder engagement and coaching approaches you would use to develop team capability and confidence through a significant change journey.
4. Outline how you would measure success, including the key performance indicators, service measures and outcomes you would use to demonstrate value and continuous improvement.

This presentation should be sent to recruitment@sellafieldcloud.co.uk via email at least two working days before your interview. You should also take four paper copies of your presentation to your interview in case of any IT issues on the day.

Sellafield Ltd are recognised as a Disability Confident Employer (Level 3). Disability Confident employers offer an interview to disabled applicants that meet the minimum criteria for a vacancy. Sellafield Ltd define the minimum criteria as the ‘essential skills’ which are listed on the vacancy notice. Whilst completing your application form, you will be able to indicate if you wish to be considered under the disability confident scheme. If you would prefer to discuss this directly with us, please contact the GBS Recruitment team on recruitment@sellafieldcloud.co.uk

Please ensure that you save a copy of this advert for future reference if you make an application for this role.

The closing date for this vacancy is Monday 16th November 2026.