Job Description

Provide high quality and timely Case Coaching service to customers to enable line managers to manage formal people cases from creation to resolution and to achieve the most positive outcome possible. This will include support to cases at all levels of complexity escalating as needed to Senior Case Coaching Lead, enabling line managers to manage a case from creation to resolution. The role will ensure legal compliance, process compliance, review of best practice / areas for improvement and coaching of line managers.

Principal Accountabilities

• Provide professional coaching and guidance to all customers on all aspects of case management in accordance with legislation, organisation policy/process and ACAS best practice, ensuring that where possible risks are mitigated, and any issues are addressed in a timely and efficient manner.
• Develop and maintain effective relationships and communications with the customer, understanding their needs and goals and delivering service within agreed timelines/SLAs.
• In cases where an investigation is required, select and appoint a suitable investigator, based on the complexity of the case and the investigator’s level of experience.
• In cases where a hearing is required, select and appoint a suitable hearing chair based on the complexity of the case.
• Triage and escalate highly complex and sensitive cases to the ER Team and Senior Case Coach in line with agreed escalation routes.
• Coach customers on Core People processes, instilling people management best practice in order to drive enhanced line manager behaviours and increased capability.
• Assist with the development and delivery of training materials and programmes for customers to support line manager capability improvements.
• Provide support to the less experienced members of the Advice & Case Coaching Team in all aspects of case coaching and guidance by knowledge sharing to support continuous improvements.
• Build and develop constructive relationships with key stakeholders including Trade Unions, Legal, Occupational Health and Security to support professional delivery of case coaching service to customers.
• Collect customer feedback and information/data to support the Senior Case Coach to drive improved case coaching team service.
• Identify ways in which the case management processes, guidelines and technology can be enhanced, building a continuous improvement culture within the Case Coaching Team.

Essential Skills

• Level 5 CIPD, or equivalent educational achievement (foundation degree/HND level) or a willingness to achieve this upon appointment. In Lieu of formal qualifications, relevant experience will be considered.
• An appropriate level of professional knowledge and an understanding of the people systems and processes used within the Company.
• Knowledge of employment law and experience of applied employment law.
• Demonstrable experience of delivering effective communication and building relationships with a variety of internal stakeholders across a range of disciplines, grades and roles.
• Resilience and determination to do the right thing for the enterprise in scenarios that will be potentially difficult and conflictual.

Additional Information

• Open VN
• Number of Vacancies: 3
• Contact: Dominic Bradley

The interviews for this vacancy are expected to be 17th & 20th July 2026.

ASW’s may have the right to apply for internal Sellafield Ltd vacancies. Please note if you are an Agency Supplied Worker you are required to attach evidence of all qualifications obtained to support your application. We require a minimum of A*-C (9-4) GCSE in English Language, Maths & Science/IT or equivalent / higher qualification.

If you choose to apply for this role and your application is shortlisted by the hiring manager, you will be invited to a competency based interview. In the interview, you will be assessed against the below competencies:

Behavioural:
1. Collaboration and Teamwork
2. Effective communication
3. Resilience

Technical:
1. Delivering High Quality HR Services
2. Driving and Facilitating Change
3. Delivering and developing HR strategies, policies and processes

Please see link to the competency framework for further information:
https://slportal.ssa-intra.net/pub/SC001/00027/Competency%20Framework/Forms/AllItems.aspx

If your technical competency is not in the above framework, please refer to the profession’s share point page for further information.

Sellafield Ltd are recognised as a Disability Confident Employer (Level 3). Disability Confident employers offer an interview to disabled applicants that meet the minimum criteria for a vacancy. Sellafield Ltd define the minimum criteria as the ‘essential skills’ which are listed on the vacancy notice. Whilst completing your application form, you will be able to indicate if you wish to be considered under the disability confident scheme. If you would prefer to discuss this directly with us, please contact the GBS Recruitment team on recruitment@sellafieldcloud.co.uk

Please ensure that you save a copy of this advert for future reference if you make an application for this role.

The closing date for this vacancy is 5th July 2026.