Job Description

The Hardware Asset Management (HAM) Analyst supports the HAM Manager(s). They are responsible for the day-to-day execution of the Hardware Asset Management process and are responsible for the effectiveness and efficiency of the process, governing the standards that ICT and Suppliers must adhere to.

They ensure that the SL Configuration Management Database (CMDB) is healthy and presents a true representation of the relevant Configuration Items (CI’s) for Sellafield Ltd services, enabling this to be used to deliver business value. This includes governance of the supply chain, to identify, control, record, report, audit, and verify hardware service assets through their lifecycle, including basic asset relationships.

Reporting into the SACM Lead, this role supports the HAM Manager(s) to enable them to lead Hardware Asset Management within SACM.

Sellafield Ltd Information Services Organisation (ISO) own all ITSM processes. This role will support the day-to-day execution of the Hardware Asset Management process by effectively supporting the HAM Manager role.

The scope of asset management in SL will be those assets agreed within the SL SACM CMDB Data Model. Records for such items will be created, managed and maintained within the SL SI CMDB under Individual contracts, with Governance activities being performed by the HAM Manager(s). This role has a key supporting role in delivering this.

The Hardware Asset Management function is focused on maturing and optimising asset management processes, governance and data management practices across Sellafield Ltd ICT supply chain. This role plays a key part in driving continual service improvement, enhancing asset data quality, supporting audit and compliance activities, and ensuring suppliers operate in accordance with agreed HAM processes and standards.

Principal Accountabilities

• Support the HAM Manager(s) in the delivery of HAM requirements across all IT Supplier contracts.
• Assure delivery of Supplier adherence to all policies and processes relating to HAM.
• Review and analyse HAM SLA/KPI reporting from the supply chain.
• Fully apprise the HAM Manager(s) when shortfalls in SLA/KPI achievement are identified.
• Support the health of the CMDB within the SL ITSM Toolset, including basic relationships between CI’s.
• Utilise the CMDB Data Model and make recommendations where necessary.
• Identify opportunities for improvements to the HAM process, working with Continuous Service Improvement.
• Produce HAM reporting and insights.
• Maintain volumetrics.
• Monitor and update the ITSM queue and tickets for HAM.
• Support the SACM Lead in setting SACM strategy, along with the HAM Manager(s).
• Support the implementation of new HAM techniques and methods.
• Support and maintain HAM information management systems, including data repositories and reporting dashboards.
• Champion the importance of SACM and be an advocate for SACM.
• Maintain a working knowledge of the latest SACM standards within the industry.
• To advise both ICT colleagues and Suppliers on HAM strategy and priorities.
• Act as Deputy on behalf of the HAM Manager(s) as required.
• Maintain volumetrics.
• Update HAM plans and reports.

Essential Skills

• Demonstrable experience delivering Hardware Asset Management (HAM) and IT Asset Management (ITAM) services within a large, complex enterprise environment, including asset lifecycle management, data governance, reconciliation, and compliance activities.
• Knowledge of Service Management Best Practice.
• A working knowledge of typical Sellafield Ltd sized hardware estate.
• An understanding of Service Management Toolsets and related HAM/Configuration Mgmt. tools e.g., asset discovery, Active Directory, etc.
• Good communication skills with the ability to inform others using technical knowledge.
• Advanced analytical and data management skills, including the ability to interrogate large datasets, identify trends, anomalies and data quality issues, and provide data-driven recommendations to support operational and strategic decision-making.
• Computer literate, including an excellent working knowledge of relevant computer software.
• Experience interpreting reports and data and making tactical/strategic decisions.
• Ability to work towards and pass ITIL Certification.

Desirable Skills

• Experience of managing a CMDB and configuration management relationships.
• Experience of Service Management Toolsets and related HAM/Configuration Mgmt. tools e.g., asset discovery, Active Directory, etc.
• Experience of managing Tier 1 IT Suppliers in a SIAM-style context
•Experience of implementing and embedding new ITSM processes.
• Experience dealing with senior stakeholders.
• Experience with driving service improvement activities with multiple stakeholders.
• Familiarity with relevant industry standards such as ISO:19770.
• Additional skills and experience in disciplines and concepts that interface with SACM are desirable, for example other processes such as Change Management, and Agile, DevOps.
• Additional ITIL V3/4 qualifications/certifications.
• Project Management skills and qualifications (e.g., PRINCE2 or equivalent).

Additional Information

• Open VN
• Number of Vacancies: 1
• Contact/s: Daniel Pattison

The interviews for this vacancy are expected to be 12th August 2026.

ASW’s may have the right to apply for internal Sellafield Ltd vacancies. Please note if you are an Agency Supplied Worker you are required to attach evidence of all qualifications obtained to support your application. We require a minimum of A*-C (9-4) GCSE in English Language, Maths & Science/IT or equivalent / higher qualification.

If you choose to apply for this role and your application is shortlisted by the hiring manager, you will be invited to a competency based interview. In the interview, you will be assessed against the below competencies:

Behavioural:
• Drive for results
• Collaboration and teamwork
• Problem solving
• Effective communication

Technical:
• Planning and controlling work
• Managing and retrieving information

Please see link to the competency framework for further information:
https://slportal.ssa-intra.net/pub/SC001/00027/Competency%20Framework/Forms/AllItems.aspx

If your technical competency is not in the above framework, please refer to the profession’s share point page for further information.

Sellafield Ltd are recognised as a Disability Confident Employer (Level 3). Disability Confident employers offer an interview to disabled applicants that meet the minimum criteria for a vacancy. Sellafield Ltd define the minimum criteria as the ‘essential skills’ which are listed on the vacancy notice. Whilst completing your application form, you will be able to indicate if you wish to be considered under the disability confident scheme. If you would prefer to discuss this directly with us, please contact the GBS Recruitment team on recruitment@sellafieldcloud.co.uk

Please ensure that you save a copy of this advert for future reference if you make an application for this role.

The closing date for this vacancy is 20th July 2026.