Job Description

The Quality Manager is the lead contact for all quality matters within their assigned area of the business, managing a team of quality professionals. The role ensures that quality services and advice are effectively delivered, and that all activities are defined, planned, and executed in line with the Sellafield Ltd (SL) quality policy, strategy and standards. The Quality Manager champions a culture of safe and predictable delivery through quality assurance, and continuous improvement.

Principal Accountabilities

Establishing quality standards and management systems
• Establish and maintain management systems aligned to prevailing obligations and stakeholder expectations, to enable the effective delivery of business objectives.
• Promote the effective application of quality management systems within SL and the supply chain, and ensure quality standards are effectively communicated and implemented.

Enhancing culture and focus for Quality
• Strengthen the quality culture by engaging with stakeholders, delivering targeted education and training, and ensuring visibility of quality in the field, to build understanding and leadership for quality.
• Develop local quality strategies in their area(s) of responsibility, translating the SL Quality Policy into specific actionable quality objectives, with consideration of context, risks and opportunities.
• Promote early engagement and collaboration, a maintaining active dialogue with stakeholders (including regulators) to ensure quality remains central to decision-making.

Mobilising Quality advice and services
• Deploy quality advice and services across area(s) of responsibility, including ‘bought in’ supply chain resources, to enable right-first-time (RFT) delivery.
• Ensure that intelligent customer responsibilities are fulfilled for Quality, throughout the procurement lifecycle, to minimise the risks of poor supply chain quality performance. This includes ensuring specified requirements are effectively disseminated, contributing to tender evaluations and contract opening up meetings, and reviewing contractor(s) arrangements.

Applying quality assurance and control
• Implement risk-based quality assurance and control to confirm that products, outputs and deliverables meet specified requirements, and take action when non-conformances arise.
• Oversee delivery of quality across their area(s) of responsibility, acting as the point of escalation for quality issues and working with customers and stakeholders to identify and implement effective solutions / improvements.
• Ensure quality records are compiled and managed in compliance with legal and contractual obligations.

Providing assurance and oversight
• Establish risk-based assurance programmes (both internal and supply chain) and key performance indicators (KPIs), to monitor performance, identify deviations, and drive improvement.
• Escalate significant quality issues to senior management via Quality Leads, and support management reviews to inform decisions on corrective actions and improvements.

Driving continuous improvement
• Lead and embed improvements that address risks, opportunities and business context to deliver tangible business benefits.
• Ensure quality-related issues are reviewed / investigated to inform actions and prevent recurrence.
•Share quality successes and lessons learned across SL and the supply chain, and proactively use LFE (learning from experience) to improve quality performance and customer satisfaction.

Knowledge & Experience

Essential Skills

• Relevant academic or professional qualification, such as a degree in quality management or engineering, or certification as an Independent Auditor. Membership of the Chartered Quality Institute (CQI) or similar is expected, though substantial experience may offset lower-level qualifications.
• Extensive experience (typically 10+ years) in quality or closely related roles, ideally within regulated and technically complex environments such as nuclear, aerospace, or defence.
• Proven leadership capability, including managing teams in operational or project settings, or leading cross-functional groups to deliver quality improvements and strategic initiatives.
• Strong interpersonal and collaboration skills, with the ability to build trust, influence stakeholders at all levels, and drive alignment on quality objectives across diverse teams.
• Excellent communication skills, both written and verbal, enabling clear articulation of quality expectations, performance, and improvement plans to technical and non-technical audiences.
• Deep understanding of quality management systems, with hands-on experience in developing, implementing, and continuously improving standards in engineering, manufacturing, or project environments.
• Auditing expertise, including formal training and practical experience as an internal or external auditor, with the ability to identify non-conformances and drive corrective actions.
• Performance monitoring experience, using KPIs and metrics to assess quality outcomes, identify trends, and inform strategic decisions and improvement programmes.

Desirable Skills

• Commercial and supply chain awareness, with experience fulfilling intelligent customer responsibilities and managing supplier quality performance throughout the procurement lifecycle.
• Experience implementing Lean, 5-Sigma or ISO standardisation experience.
• Experience in conducting investigation.
• Knowledge and /or experience of quality inspection techniques.

Additional Information

• Open VN
• Number of Vacancies: 5
• Contact/s: Kimberley Young

The interviews for this vacancy are expected to be Mid May 2026.

ASW’s may have the right to apply for internal Sellafield Ltd vacancies. Please note if you are an Agency Supplied Worker you are required to attach evidence of all qualifications obtained to support your application. We require a minimum of A*-C (9-4) GCSE in English Language, Maths & Science/IT or equivalent / higher qualification.

If you choose to apply for this role and your application is shortlisted by the hiring manager, you will be invited to a competency based interview. In the interview, you will be assessed against the below competencies:

Behavioural:
3.1.6 Collaboration & Teamwork
3.3.1 Drive for Results
3.3.3 Holding Self & Others to Account

Technical:
4.5 Driving Continuous Improvement
4.3 Applying Quality Assurance & Control
4.2 Planning for Quality

Please see link to the competency framework for further information:
https://slportal.ssa-intra.net/pub/SC001/00027/Competency%20Framework/Forms/AllItems.aspx

If your technical competency is not in the above framework, please refer to the profession’s share point page for further information.

During the interview, you will also be expected to give a 10 minute presentation on ‘
Using collaborative working and LFE to drive improvements in ‘right first-time’ (RFT) quality delivery for Sellafield Ltd’

This presentation should be sent to recruitment@sellafieldcloud.co.uk via email at least two working days before your interview. You should also take four paper copies of your presentation to your interview in case of any IT issues on the day.

Sellafield Ltd are recognised as a Disability Confident Employer (Level 3). Disability Confident employers offer an interview to disabled applicants that meet the minimum criteria for a vacancy. Sellafield Ltd define the minimum criteria as the ‘essential skills’ which are listed on the vacancy notice. Whilst completing your application form, you will be able to indicate if you wish to be considered under the disability confident scheme. If you would prefer to discuss this directly with us, please contact the GBS Recruitment team on recruitment@sellafieldcloud.co.uk

Please ensure that you save a copy of this advert for future reference if you make an application for this role.

The closing date for this vacancy is 20th April 2026.