Job Description

The Recruitment Team Leader leads, motivates, and manages a team of Shared Services professionals in delivering a high-quality, timely, and customer-focused service that enables the organisation to meet its objectives. The Team Leader ensures that all activities—such as maintaining electronic records and systems, assessment/interview scheduling, and recruitment administrative support—are carried out efficiently and effectively, in compliance with relevant legislation (e.g. GDPR, Employment Rights Act 2025), and in alignment with company policies, processes, and best practices. They foster a culture of continuous improvement, collaboration, and accountability within a front-facing, back-office shared services team environment.

Principal Accountabilities

• Health, Safety & Wellbeing: Ensure team adherence to health and safety policies and promote wellbeing initiatives to champion a safe and secure working environment.
• Leadership & People Management: Provide clear direction, support, and motivation to team members, ensuring alignment with organisational values and objectives to foster a high-performance culture.
• Employee Performance & Development: Conduct regular one-to-ones providing constructive performance feedback, coaching and development, support to enable individual and team performance aligned to agreed KPIs and SLAs.
• Workload & Resource Management: Allocate tasks effectively, balancing workloads and priorities, manage absences and ensure adequate coverage to ensure timely and high-quality delivery of services.
• Quality Assurance & Compliance: Ensure all team outputs meet required standards for accuracy, confidentiality, and compliance with GDPR, Employment Rights Act 2025, company policies, and security classifications.
• Stakeholder Engagement: Act as a key point of contact for internal and external stakeholders and escalate issues appropriately to ensure effective resolution of queries and concerns.
• Process Improvement & Innovation: Identify opportunities for continuous improvement in Shared Services processes and service delivery and lead or support implementation of changes to enhance efficiency and customer satisfaction.
• Issue Resolution & Risk Management: Proactively manage service risks and performance shortfalls, lead root cause analysis and implement corrective actions to prevent recurrence.
• Communication & Collaboration: Facilitate knowledge sharing and ensure consistent messaging and standards to promote open, professional communication within the team and across departments.
• Reporting & Documentation: Maintain accurate KPI and SLAs records and provide regular reports to senior management to support performance monitoring, improvements and contribute to strategic planning.

Essential Skills

• Significant experience in a team leadership or management role with responsibility for performance, people development and service delivery.
• Proven ability to lead, coach and motivate teams, fostering a high-performance and continuous improvement culture.
• Strong stakeholder engagement and communication skills, with the ability to influence and build relationships at all organisational levels.
• Experience leading change, implementing improvements and driving operational excellence.
• Advanced analytical, planning and problem-solving skills, using performance data to inform decisions and improve outcomes.
• Demonstrable ability to manage resources, priorities and complex operational challenges in line with business demand.
• Understanding of relevant regulatory, compliance and safety requirements.
• Experience delivering cross-functional projects and aligning team objectives to wider business goals.
• A detailed understanding of Sellafield Ltd terms & conditions, recruitment practises and principles.

Desirable Skills

• Foundation Degree/HNC/HNDs or Level 4–5 NVQ in Business or Management.
• 1B Business Improvements Certification or equivalent.
• Demonstrable experience in an operational support leadership role within a regulated or high-security industry.
• Strong knowledge of evidence-based assessment methodologies, ensuring selection processes are valid, reliable, fair, and aligned to organisational and regulatory requirements.
• Experienced in the selection, validation, interpretation and deployment of psychometric tools, aptitude tests and behavioural assessments, including assessment centres.
• Skilled in evaluating and continuously improving recruitment assessment frameworks to enhance candidate quality, efficiency and hiring outcomes.

Additional Information

Open VN
• Number of Vacancies: 1
• Contact/s: Andrea Fowler

This position will be based at West Cumbria House with four days in the office and one working from home.

The interviews for this vacancy are expected to take place on 29th September 2026.

ASW’s may have the right to apply for internal Sellafield Ltd vacancies. Please note if you are an Agency Supplied Worker you are required to attach evidence of all qualifications obtained to support your application. We require a minimum of A*-C (9-4) GCSE in English Language, Maths & Science/IT or equivalent / higher qualification.

Contracted Supply Workers (CSWs) are not eligible to apply to internal vacancies. CSWs are welcome to apply to external vacancies advertised on our external vacancies board.

If you choose to apply for this role and your application is shortlisted by the hiring manager, you will be invited to a competency based interview. In the interview, you will be assessed against the below competencies:

Behavioural:
1. Drive for results – 4.3.1
2. Effective communication – 4.3.2
3. Team Leadership – 4.2.4
4. Problem Solving – 4.1.3

Technical:
1. Driving and facilitating change – 37.6
2. Recruitment and selection – 37.8

Please see link to the competency framework for further information:
https://slportal.ssa-intra.net/pub/SC001/00027/Competency%20Framework/Forms/AllItems.aspx

If your technical competency is not in the above framework, please refer to the profession’s share point page for further information.

During the interview, you will also be expected to give a 15 minute presentation, the details of this will be shared with successful shortlisted candidates in due course.

This presentation should be sent to recruitment@sellafieldcloud.co.uk via email at least two working days before your interview. You should also take four paper copies of your presentation to your interview in case of any IT issues on the day.

Sellafield Ltd are recognised as a Disability Confident Employer (Level 3). Disability Confident employers offer an interview to disabled applicants that meet the minimum criteria for a vacancy. Sellafield Ltd define the minimum criteria as the ‘essential skills’ which are listed on the vacancy notice. Whilst completing your application form, you will be able to indicate if you wish to be considered under the disability confident scheme. If you would prefer to discuss this directly with us, please contact the GBS Recruitment team on recruitment@sellafieldcloud.co.uk

Please ensure that you save a copy of this advert for future reference if you make an application for this role.

The closing date for this vacancy is Tuesday 8th September 2026.