Job Description

We are inviting applications for Shared Services Team Leader (Band 4C) roles across the following areas:

• Document Control
• Admin Services
• Employee Services (Pensions)

As a Team Leader, you will lead, motivate, and manage a team of Shared Services professionals to deliver a high-quality, timely, and customer-focused service that supports organisational objectives.

You will play a key role in ensuring service delivery meets agreed standards, while driving performance, continuous improvement, and stakeholder satisfaction within a fast-paced, multi-functional environment.

The Team Leader operates within a high-volume, time-sensitive Shared Services environment, balancing operational delivery with people management and continuous improvement.

You will be expected to:

• Demonstrate agility and flexibility, supporting across service areas and locations as required.
• Manage competing priorities while maintaining high standards of delivery.
• Ensure compliance with company policies, GDPR, and security requirements.
• Foster a culture of accountability, collaboration, and continuous improvement.

The role requires strong leadership capability alongside the ability to navigate operational challenges and support evolving business needs.

Principal Accountabilities

• Lead and develop teams to deliver high-quality Shared Services aligned to KPIs and SLAs.
• Manage performance and development, providing regular feedback, coaching, and support to team members.
• Plan and allocate workload effectively, ensuring resources are aligned to business demand and service delivery standards are maintained.
• Ensure quality and compliance, maintaining accuracy, confidentiality, and adherence to company policies, GDPR, and security classifications.
• Act as a key stakeholder contact, resolving queries and escalating issues where appropriate.
• Drive continuous improvement, identifying opportunities to enhance efficiency and customer experience.
• Manage risks and issues, undertaking root cause analysis and implementing corrective actions.
• Promote effective communication and collaboration, ensuring knowledge sharing and consistent standards across teams.
• Monitor and report on performance, maintaining accurate KPI and SLA data to support decision-making and improvement.

Employee Services (Pensions) – Additional Role Information

For the Employee Services Team Leader (Pensions) role, you will lead a specialist pensions administration team delivering accurate, timely, and compliant pension services across the employee lifecycle.

You will act as the first-line expert for pension-related queries, ensuring correct interpretation and application of pension scheme rules, legislation, and company policies, while supporting a positive member experience.

This role operates within a highly regulated environment, where errors can have significant financial, legal, or reputational impact. You will need to maintain high levels of accuracy and control in all outputs and continuously develop your knowledge in line with pension legislation and scheme changes

Additional responsibilities include:

• Supporting accurate and compliant pension administration processes.
• Providing technical guidance on pension queries to stakeholders and team members.
• Ensuring pension activities meet statutory and scheme-specific requirements.

Essential Skills

• Experience coaching, developing, or supervising team members.
• Strong stakeholder engagement skills with the ability to build effective working relationships.
• Proven ability to deliver to deadlines and manage competing priorities.
• Strong communication skills, with the ability to manage workload and escalate issues appropriately.
• Collaborative mindset, with confidence to challenge constructively and drive improvement.
• Good understanding of policies, procedures, and their application within a service environment.
• Proficiency in relevant systems, tools, and operational processes.
• Experience in a customer-focused or operational role, with exposure to people management responsibilities.

Employee Services – Pensions role only

• Practical knowledge of defined benefit and/or defined contribution pension schemes.
• Strong numerical accuracy and attention to detail, particularly in pension calculations and data handling.
• Ability to communicate complex pension information clearly and sensitively to non-specialists.

Desirable Skills

• Level 3 NVQ Certificate/Diploma in Business Administration (or equivalent).
• Employee Services – Pensions role only – Level 3 NVQ Certificate/Diploma in Finance, or CIPD (or equivalent).
• T Level in Business Administration.
• 1B Business Improvement Certification (or equivalent).

Additional Information

• Open VN
• Number of Vacancies: 4
• Contact/s: Laura Allan or Diane Donaldson

The interviews for this vacancy are expected to take place W/C 27th July 2026.

ASW’s may have the right to apply for internal Sellafield Ltd vacancies. Please note if you are an Agency Supplied Worker you are required to attach evidence of all qualifications obtained to support your application. We require a minimum of A*-C (9-4) GCSE in English Language, Maths & Science/IT or equivalent / higher qualification.

If you choose to apply for this role and your application is shortlisted by the hiring manager, you will be invited to a competency based interview. In the interview, you will be assessed against the below competencies:

Behavioural:
1.2 Integrity & Honesty
1.6 Collaboration & Teamwork

2.2 Resilience
2.3 Developing & Coaching Others
3.2 Effective Communication
3.5 Holding self & other to account

Technical:
Planning & Controlling Work
Using IT at Work

Please see link to the competency framework for further information:
https://slportal.ssa-intra.net/pub/SC001/00027/Competency%20Framework/Forms/AllItems.aspx

If your technical competency is not in the above framework, please refer to the profession’s share point page for further information.

Sellafield Ltd are recognised as a Disability Confident Employer (Level 3). Disability Confident employers offer an interview to disabled applicants that meet the minimum criteria for a vacancy. Sellafield Ltd define the minimum criteria as the ‘essential skills’ which are listed on the vacancy notice. Whilst completing your application form, you will be able to indicate if you wish to be considered under the disability confident scheme. If you would prefer to discuss this directly with us, please contact the GBS Recruitment team on recruitment@sellafieldcloud.co.uk

Please ensure that you save a copy of this advert for future reference if you make an application for this role.

The closing date for this vacancy is Sunday 12th July 2026.