The Service Transition Manager is responsible for the IT Service Management aspects of Service Transition, for changes delivered through complex programmes and projects. They ensure that the solutions for new and changing IT services are secure, resilient, supportable and measurable. Once transition has begun, they monitor, measure, report and communicate all implemented activities and ensure that Project teams deliver the agreed Service Acceptance Criteria. This role has a significant leadership and liaison element involving the coaching of teams within ISO and Suppliers where appropriate to deliver a sustained and improved customer experience.
Managing and governing transition activities for a portfolio of projects. Operating the process throughout the change lifecycle, from initiation through to early life support. Understanding the scope of the change(s) and identifying the impact to IT Services and Operations. Planning and executing transition activities in line with the process and the agreed timescales. Providing assurance that transition activities and outputs are fit for purpose. Defining and agreeing IT service requirements and service acceptance criteria. Reviewing programme and project deliverables e.g., solution designs, test and implementation plans. Managing and tracking the status of service acceptance criteria and operational readiness. Reporting and escalating as necessary, on the progress and quality of transition activities. Ensuring that any operational issues and risks are documented and either mitigated or accepted. Making a recommendation regarding the decision to deploy into production. Participating in post-implementation reviews and lessons learned activities. Reporting on metrics and providing management information to IT Service Management Board. Developing relationships and working collaboratively with Business and IT stakeholders. Monitoring the performance of IT Service Provider(s) against contracted service levels. Supporting and interfacing with other ITIL processes. Contributing to Continuous Service Improvement. Represent Service Management at transition meetings, for example Service Transition Checkpoints, throughout the gated process. Advise both ISO colleagues and the Service Providers on Service Transition strategy and priorities. Providing advice and guidance to all stakeholders on Service Transition. Proactively engaging...
The Software Asset Management (SAM) Manager is responsible for the day-to-day execution, governance and continual improvement of the Software Asset Management process and is accountable for ensuring its effectiveness and efficiency across Sellafield Ltd. Reporting to the SACM Lead, the role leads Software Asset Management activities within the SACM function and acts as a key liaison between Commercial, Procurement, Applications, End User Computing (EUC), Infrastructure, Cloud, Request, Architecture and Cyber Security & Information Assurance teams, together with the Software Asset Management managed service supplier. The role is responsible for ensuring Sellafield Ltd effectively governs the acquisition, deployment, utilisation, optimisation, maintenance and retirement of software assets, while maintaining compliance with licensing, contractual and organisational requirements. Working closely with stakeholders and suppliers, the SAM Manager provides governance, assurance, reporting and insight to support informed decision making, effective risk management and continual service improvement across the software asset lifecycle. The SAM Manager supports the SACM Lead in promoting and embedding effective Software Asset Management practices across the organisation, helping to shape the future direction and maturity of the SAM capability, and works collaboratively with Hardware Asset Management, Configuration Management and other Service Management disciplines to deliver an integrated SACM capability.
Support the overall SACM Strategy. Delivery of the end-to-end SAM process. Governance of the Supply Chain (in particular the Software Asset Management IT Supplier) to ensure that Sellafield Ltd effectively manages its purchase, deployment, maintenance, utilisation, and disposal of software applications, supported by the following services: Compliance tooling PoE compliance service, including PoE interpretation and usage data collection o Compliance reporting (e.g. instance count, usage, risks) o License advisory (renewals, efficiency, etc) Provide Software Contract assurance. Accountable for the accuracy of software records within SAM toolset. Review and analyse SAM SLA/KPI reports and software licence compliance reporting from the Asset Management IT Supplier. Responsible for the accuracy of software asset information within the supply chain. provided licensing toolset. Responsible for SAM SLAs and KPIs, including license compliance (with dependencies on accurate and timely Proof of Entitlement data from Commercial/Procurement). Assure the interactions between SL Commercial/Procurement and the Software Asset Management IT Supplier, particularly the transfer and updating of Proof of Entitlement (PoE). Support SL Commercial/Procurement with software procurement and contract tendering. Escalate software usage and compliance risks. Identify opportunities for the more efficient use of software across the SL estate, along with improvements to the SAM process, working with Continuous Service Improvement. Provide SAM reporting and insight to relevant stakeholders, including summaries of compliance, audit results and suggestions for improvement. Provide coaching, mentoring and support to SAM Analyst(s). Champion the importance of Software...
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